Privacy policy

MISBRAND values your privacy and takes the protection of customer information seriously. This Privacy Policy explains how personal information is collected, used, protected, and disclosed when you visit misbrand.us, place an order, create or use an account, contact us, or otherwise interact with MISBRAND.

MISBRAND manages the customer relationship for purchases made through misbrand.us and remains your primary point of contact for privacy questions and requests.

INFORMATION MISBRAND COLLECTS

Depending on how you interact with MISBRAND, we may collect information such as:

Contact information - including your name, email address, phone number, billing address, and shipping address.

Order information - including products purchased, order history, shipping information, returns, replacements, and refunds.

Payment-related information - information necessary to complete and verify a transaction. Complete payment card details are handled through secure payment systems and are not intentionally stored by MISBRAND on its own systems.

Account information - information associated with your customer account, sign-in activity, and account preferences.

Communications - messages, customer support requests, reviews, feedback, and other information you choose to provide.

Device and usage information - such as IP address, browser type, device type, operating system, pages viewed, website interactions, referring pages, and similar technical information.

Marketing information - such as your subscription preferences and interactions with MISBRAND marketing communications or advertisements where applicable.

HOW INFORMATION IS COLLECTED

We may collect personal information directly from you when you place an order, create or use an account, subscribe to communications, contact MISBRAND, or otherwise provide information through our website.

We may also collect certain information automatically through cookies, pixels, analytics tools, and similar technologies used to operate and improve the website.

HOW MISBRAND USES PERSONAL INFORMATION

MISBRAND may use personal information to:

- Process, confirm, and manage orders
- Process payments and reduce payment fraud
- Arrange shipping and delivery
- Send order, account, and delivery updates
- Provide customer support
- Handle returns, replacements, refunds, and disputes
- Maintain and secure customer accounts and our website
- Prevent fraud, abuse, and unauthorized activity
- Improve MISBRAND products, website content, and customer experience
- Measure website and marketing performance
- Send marketing communications where permitted
- Provide relevant advertising where permitted
- Comply with legal obligations and protect MISBRAND, our customers, and our rights

STORE INFRASTRUCTURE

MISBRAND operates its online store using Shopify. Shopify provides core ecommerce infrastructure such as storefront, checkout, account, transaction, and commerce functionality and may process information in connection with those services.

MISBRAND may also use service providers that support functions such as payment processing, shipping, customer service, website performance, security, analytics, and marketing. We seek to share only the information reasonably necessary for those services to be provided.

COOKIES AND SIMILAR TECHNOLOGIES

MISBRAND and the technologies used to operate our website may use cookies, pixels, local storage, and similar technologies to keep the store functioning, remember preferences, understand website usage, improve performance, measure marketing, and support relevant advertising where permitted.

Where required by applicable law, you may be given privacy or cookie controls that allow you to manage certain categories of tracking. Disabling certain technologies may affect how some website features function.

MARKETING AND ADVERTISING

MISBRAND may use information about website activity and interactions with our communications to understand customer interests, measure campaign performance, and provide marketing or advertising where permitted by law.

We do not sell personal information in exchange for money. Some privacy laws may classify certain advertising-related disclosures as 'sharing,' a 'sale,' or use for 'targeted advertising.' Where applicable, you may have the right to opt out of those activities.

HOW INFORMATION MAY BE DISCLOSED

MISBRAND may disclose personal information when reasonably necessary to operate the store and serve customers, including to providers supporting payment processing, shipping, website operations, security, analytics, marketing, and customer service.

We may also disclose information when required by law, to respond to valid legal requests, to investigate fraud or security incidents, to protect the rights or safety of MISBRAND or others, or in connection with a business transaction where permitted by law.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information, including the right to:

- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy or portability of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising or qualifying data sharing
- Appeal certain privacy-related decisions where applicable

These rights may be subject to legal exceptions. MISBRAND may need to verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights.

GLOBAL PRIVACY CONTROL

Where required by applicable law and supported by our systems, MISBRAND may recognize browser-based privacy signals such as Global Privacy Control (GPC) as a request to opt out of certain advertising-related uses or disclosures of personal information.

MARKETING COMMUNICATIONS

If you subscribe to promotional emails, you can unsubscribe at any time by using the unsubscribe link included in those messages.

Even if you opt out of promotional communications, MISBRAND may still send transactional or service-related messages regarding your orders, account, shipping, refunds, security, or customer support requests.

DATA SECURITY

MISBRAND takes reasonable administrative, technical, and organizational measures designed to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.

No online system can be guaranteed to be completely secure, so we encourage customers to use strong account credentials and to contact MISBRAND promptly if they believe their account or information may have been compromised.

DATA RETENTION

MISBRAND retains personal information for as long as reasonably necessary to provide services, maintain order and transaction records, provide support, prevent fraud, resolve disputes, comply with applicable obligations, and enforce our policies.

Retention periods may vary depending on the type of information and the purpose for which it is used.

INTERNATIONAL PROCESSING

The systems used to operate MISBRAND may process or store information in more than one country. Where required by applicable law, appropriate safeguards may be used for international processing or transfers of personal information.

CHILDREN'S PRIVACY

MISBRAND is not directed toward children and does not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information to MISBRAND, contact us so we can review the matter.

CHANGES TO THIS PRIVACY POLICY

MISBRAND may update this Privacy Policy from time to time to reflect changes to our store, services, technology, business practices, or applicable requirements. When changes are made, the revised version will be posted on misbrand.us and the date at the top of this policy will be updated.

CONTACT MISBRAND

If you have questions about this Privacy Policy or wish to submit an applicable privacy request, contact MISBRAND at:

Email: support@misbrand.us
Website: https://misbrand.us