Refund policy
Last updated: September 21, 2026
MISBRAND stands behind the quality of every product sold through misbrand.us. If something is wrong with your order, contact us and our customer support team will review the issue and help determine the appropriate solution.
Some MISBRAND products are produced after an order is placed. Because of this, returns, exchanges, replacements, and refunds are handled according to the conditions below.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact MISBRAND within 30 days of delivery.
Please provide your order number, a brief description of the issue, and clear photos showing the item and the problem.
Once the claim has been reviewed and approved, MISBRAND may provide a replacement, refund, or other appropriate resolution at no additional product cost to you.
In many cases, you will not need to send the affected item back unless MISBRAND specifically provides return instructions.
SIZE, COLOR, PRODUCT OPTION, OR CHANGE OF MIND
Because some MISBRAND products are produced specifically after an order is placed, we generally cannot accept returns or exchanges solely because the wrong size, color, style, or product option was selected, or because you changed your mind after placing or receiving the order.
Please review the product description, available options, and size information carefully before completing your purchase.
ORDER CHANGES AND CANCELLATIONS
Orders may enter processing shortly after they are placed.
If you need to request a change or cancellation, contact MISBRAND as soon as possible at support@misbrand.us. We will make a reasonable effort to accommodate your request, but changes or cancellations cannot be guaranteed once order processing has begun.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error, contact MISBRAND immediately. Once an order has progressed too far in processing or has shipped, we may not be able to change or redirect the delivery.
Additional shipping charges may apply if an order must be reshipped because of incorrect, incomplete, or undeliverable shipping information.
LOST OR SIGNIFICANTLY DELAYED PACKAGES
If your package has not arrived within the expected delivery period, please contact MISBRAND with your order number.
Claims for packages believed to be lost in transit should be submitted within 30 days of the estimated delivery date. We may ask you to confirm your shipping information or complete reasonable carrier checks before a replacement or refund is issued.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors or building staff where applicable, and the carrier's delivery information.
If the package still cannot be located, contact MISBRAND and we will review the available information with you.
REFUNDS
Approved refunds are issued to the original payment method used for the purchase.
After a refund is issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error on our part or otherwise required by applicable law.
RETURN INSTRUCTIONS
Please do not send products to any address shown on a package, shipping label, or other document unless MISBRAND has specifically provided return instructions.
Unauthorized returns may not be accepted or processed.
CONSUMER RIGHTS
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer protection laws.
CONTACT MISBRAND
For questions about returns, refunds, replacements, or an order issue:
Email: support@misbrand.us
Website: https://misbrand.us